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On the road with Motion services: Mayur’s story of service and learning

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For Mayur Kelaskar, Service Manager – HV Motors & Generators at Motion Services, the past 15 years have been a journey of purpose, travel, and the quiet satisfaction of solving some of the toughest challenges for customers in the field service space. “Whenever someone asks me my blood group, I say A double B,” he smiles. “So, you can understand what it means to me.”

Mayur Kelaskar, Service Manager, India
Mayur’s journey with ABB began in 2010, driven by his wish to work in the electrical core sector in a multinational company. He still remembers his last interview question: “Are you willing to travel extensively within India or abroad?” His immediate, confident “Absolutely yes” set the course for a career that would take him across industrial landscapes in India and beyond. 

He likes to describe service engineers as earthworms, quietly working beneath the surface, continuously making the ground fertile. “We penetrate the roots of the service market, meeting people, embracing cultures, solving problems, and finding happiness when a solution is delivered,” Mayur reflects. From his first site visit to TATA Jamshedpur, to commissioning gas turbine and hydro generator projects in UP and Uttarakhand, every experience, every handshake, and every resolved issue added a layer to his journey.

Some moments remain etched in his memory. Playing football with local youths on a muddy field in Tripura’s forests after a long day of troubleshooting a hydro generator, he realized that sport transcends differences in language, culture, and ethnicity. A two-month assignment in the deserts of Saudi Arabia tested his endurance with soaring heat and limited connectivity, while a product meeting in Shanghai opened his eyes to the scale of engineering possibilities. “Travelling in the MAGLEV train and seeing The Bund made me understand why people say, ‘Will transform Mumbai into Shanghai’. It’s an engineering marvel.”

“I keep telling my team, ‘Fulfill your duties responsibly and results will come in your favor’. I believe in giving people what they deserve before they even have to ask.”

Our values are the cornerstone of our culture. They shape everything we do, guide our behavior and interactions with our colleagues, customers, partners and society as a whole, and help us realize our purpose. By living our four ABB values, we lead by example in how we do business and behave.
Among the many challenges Mayur has navigated, one stands out vividly. In 2012, a 300 MW steam turbine generator of a leading power generation customer, suffered a failure and the OEM recommended a complete stator replacement with a projected downtime of over four months. Mayur and his team, confident in ABB’s capabilities, proposed a precise partial repair backed by detailed diagnostics. Despite the customer’s initial hesitation, they entrusted ABB with the task, and the rectification was completed in just 19 days. “That machine is still running perfectly 11 years later. We saved the customer 100 days of downtime, millions of rupees, and earned their trust for a lifetime.”

For Mayur, leading a team means building alignment through clarity of vision. He believes motivation comes when this vision connects with professional growth, and he is deeply committed to developing the skills of his team while nurturing trust. “I keep telling my team, ‘Fulfill your duties responsibly and results will come in your favor’. I believe in giving people what they deserve before they even have to ask.”

Behind every successful service professional is an unseen pillar of support: family. Mayur credits his family for enabling him to give his best every day. “For me to work efficiently and effectively, it takes the efforts of six other members - my family,” he shares. No matter how demanding the day has been, he makes it a point to speak to them, share challenges, and seek their thoughts. Combined with daily exercise and mindful habits, this balance ensures he remains focused and energized. Looking ahead, Mayur is excited about how digitalization and AI will transform motor services, enabling predictive maintenance and remote support that will reshape how ABB delivers reliability to customers. “Data is the new oil, and what we do with it will shape our future.”  
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